Refund & Service Delivery Policy

MDCATify is a fully digital service — there is nothing physical to ship. Your account is upgraded and access is granted online as soon as we verify the wallet or bank-transfer receipt you upload. You use everything in your browser or the installable app at mdcatify.com; nothing is posted or couriered.

A paid (Pro) subscription includes:

• Unlimited topic-wise practice questions with explanations
• Unlimited full-length, timed mock tests in the real MDCAT format
• Sitting any real past paper as a timed exam, on its own clock (studying one is free)
• Unlimited AI: explanations, in-depth walkthroughs, chat about any question, and AI-built tests on the topics you choose
• Audio explanations and a streak freeze
• Unlimited bookmarks and longer sessions (up to 150 questions at a time)
• In-depth performance analytics and progress tracking

The free plan keeps the question bank, a mock test each day, the AI tutor with daily caps, every analytics screen and studying any past paper. Pro is about lifting limits and sitting past papers as timed exams, not about switching the product on.

Every account starts on the free plan — no card and no expiry — so you can try the core features (daily practice, a full mock test a day, and the built-in AI tutor) before spending anything. Because you can evaluate the product for free, we generally do not refund time that has already elapsed on a paid plan. This policy sits alongside our Terms of Service.

Local wallet (e.g. JazzCash) and bank-transfer payments are one-off activations for the period you buy. They do not auto-renew. The season plan runs to exam day. The early-bird plan, when one is on offer, runs to the date printed on it and not to exam day. Once a manual payment is confirmed and the plan is activated, it is generally non-refundable for the elapsed period, except in the cases below.

We will issue a refund if:

• You were charged more than once for the same subscription period (we refund the duplicate);
• You paid for time you already had, for example the early-bird plan while you were already on the season plan (we refund that payment, and your plan keeps its later end date);
• You were charged in error — for example a payment made by mistake, reported within 7 days and before substantial use of the plan;
• The service failed materially and we were unable to resolve it for you within a reasonable time; or
• a refund is required by the consumer law that applies to you.

Refunds are made to the original payment method where possible; wallet and bank refunds depend on the provider and can take a few business days to appear.

Email us from the address on your account and include your registered email and the approximate date and method of the payment. We aim to respond within a few business days. If something went wrong, tell us — we will always try to make it right.

We may update this policy as the platform changes. We will update the “last updated” date above; changes never affect a period you have already paid for.